You can receive free cash or services with Carpet Tech’s new referral program for any new customer that schedules a job with us. Just have your friends, neighbors, or clients mention your name when calling our office and you will receive a referral certificate good for 10% of the cleaning charges only.
If you need immediate assistance, you can call us at 1-888-343-9650 to speak with a live Carpet Tech Representative.
If you prefer to receive information without speaking to a Carpet Tech Representative, you can e-mail us at: firstname.lastname@example.org.
New - Live Chat
With our all new Live Chat support, you can reach a Carpet Tech Representative without ever picking up the phone.
New - Feedback Support
Our mission has always been to provide first-class customer service, and we have made it very easy to capture any feedback you might have.
CORE SERVICES AT CARPET TECH
Carpet Tech provides families and businesses the highest quality service and customer care in the carpet cleaning, floor care and emergency restoration industry throughout the Lubbock, Amarillo, Clovis, Midland, Odessa, & McKinney and surrounding areas.
I am a repeat customer, and I have never been disappointed in your service. However, today’s experience went into the realm of the superlative. My son’s house in Slaton is in dire need of some major floor work. His carpets were stained horribly by kids, pets and other carelessness, so I called you. Your techs made it to our appointment ahead of time and when I showed them the situation and told them what I wanted, they said that they could make it better but could never make it “right” because of the severity and nature of the stains. They even took the time to explain to me why they couldn’t make it right. I offered to pay them for a service call since they had to drive to Slaton just to look at the job, but they told me it wasn’t necessary to pay for an estimate. Driving a thirty-five mile round trip, not charging for the effort, and being honest enough to tell me they couldn’t make me happy even if I spent the money for your service…WOW! That’s integrity! It’s hard to find these days, but you folks have not only earned all my carpet cleaning business from now on, but also my advertising if ever I get the chance to tell people this story. If you need any testimonials, let me know…I’m your guy. I can tell people that I didn’t use your service, and be happy to tell them why. Thank you very much.
I wanted to let you know that Jeremy Diaz and Alfredo Mendez should be commended for their professionalism, manners, and their work. They were professional from the start to the finish and the were so caring of my home and belongings. They are the kind of people that I would hand pick to work in my home and they took care of my things and did the type of detail work that you would do with your own home. I will use Carpet Tech until the end of time because of how wonderful they were. I know that great people and work ethic is what sets Carpet Tech above the rest.
I wanted to let you know how much we appreciate your company and staff! We live east of Ransom Canyon and were blessed with the rain the week of July 3rd which lead to the flooding of our almost brand new house! I must say we have never felt such devastation (I realize there are much worse things, but to us it was a big deal). A friend of mine suggested we call your company. It was Sunday, July 4 '11, and you came out here almost immediately after the call!! I felt so much better after talking with the guys. They were so helpful and kind, and started ripping out all the carpet as soon as they got there. They were wonderful! I would especially like to thank Chuck! He came to our house every day to check the moisture levels and fans. He was really a lot of moral support too! I also want to thank you for allowing us to pay out our bill. When I first thought about how much the bill might be, I was a little naive, so when the bill came ... WOW!! But then I realized what all you guys had done! We are so thankful for you- it was truly a "God thing" our friend suggested your company and we thank God for you- daily!! The house is back to normal now and it is because of your service and dedication. Once again thank you!!
I just wanted to pass on praise regarding my appointment yesterday. The guys called to let me know that could start a little early if I was available and I told them I’d be there in 15 minutes. They were very professional and courteous when they arrived. They asked to be shown the areas they would be cleaning and asked if I had any problem spots. They moved a small bit of furniture and began work. They explained some things as they went and offered a scotch guard product and explained the way it worked. They performed their job and finished in a short amount of time. My neighbors saw the truck and asked about Carpet Tech. I immediately gave a referral and suggested they call for an appointment (haven’t had carpets cleaned in a couple of years). Once again I have received excellent service from technicians who are top notch. It’s refreshing in today’s climate. I hope our customers are able to refer us in the same positive manner.
I love Carpet Tech because everyone of your guys that were in my home treated me and my belongings with respect. You saved my home from even more repairs and that customer service was obviously the main goal (not making more and more money) and I LOVE that about you. Respect, hard work and honesty has gone out the window in younger generations but you guys are a company, made up of amazing people with great qualities. I have encouraged my daughter to use CT in Midland because you are so trustworthy and have the best customer service of any company around. Trust is not easy for me, however since CT cleaned my carpets I had complete trust and was totally at ease to call CT to handle my water damage. Your customer service was hands down the best I have experienced. Thank you all so much for doing such a great job, you made me feel SO much better in my very scary time of need. I am extremely grateful for each one of you. There is no doubt you have helped secure a lifetime customer, keep up the good work!